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Broadband help

For queries about your TalkTalk broadband service.

Cut off

Millwallmad1968
First Timer
Private Message TalkTalk

on ‎28-09-2024 04:24 PM

Message 4 of 4

Hi if I was to make payment today will my broadband go straight back on ? Or does it take a few days ? 

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3 REPLIES 3

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎30-09-2024 10:07 AM

Message 1 of 4

Hi Millwallmad1968

 

Restrictions can take a minimum of 2 hours, maximum of 24 hours to remove once the payment clears. 

 

Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎28-09-2024 05:57 PM

Message 2 of 4

@Millwallmad1968, if your services were simply restricted, rather than disconnected, you should be back up by tomorrow. 

 

See this page:

 

https://community.talktalk.co.uk/t5/Articles/Struggling-to-pay/ta-p/2608934

 

Sometimes switching off the router for 30 minutes is enough to restore the service after they have processed everything:

 

1000005016.jpg

 

If you were totally disconnected, it takes longer to get set up again. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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fr8ys
Community Star
Private Message TalkTalk

on ‎28-09-2024 04:39 PM

Message 3 of 4

There are no staff members here until Monday.

 

I doubt it's immediate as if it's been cut off, Openreach will need to visit to restore the connection.

 

You'd be best to phone today (phones are not on Sunday unless you are a vulnerable customer) and find out.

 

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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