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For queries about your TalkTalk broadband service.

Cutting out same time every day

Ricbro86
Participant
Private Message
Message 4 of 4

Hello, 

 

Ever since I had an openreach engineer turn up out of the blue to connect me to future fiber (which I didn't order or even know about) Im having intermittent drop outs at 11am ish every day.

 

The router resets by its self (solid white light >off>white and amber light> solid white again until it disconnects again) 

 

After this it will eventually stay connected (stable+fast) for the rest of the day until 11am ish again.

 

I had this same issue a few months back and a new router was sent out to me which I tried but it didn't cure the problem so I stuck with my original router. 

 

Everything returned to normal until the openreach engineer turned up to fit future fiber and since then the service has been rubbish. 

 

Live chat is a complete waste of time and I just end up going in circles. 

 

Please can someone help with this, at this point I can't wait until my contract 

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3 REPLIES 3

Message 1 of 4

Morning,

 

I'm sorry for the delay. Thanks for the update and please let us know how you get on.

 

Thanks

 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 4

Good to hear that you have an appointment, @Ricbro86.

 

Let us know how you get on!

Gliwmaeden2, a fellow customer.
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Ricbro86
Participant
Private Message
Message 3 of 4

Been back on live chat and I have an openreach engineer booked for Monday