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Broadband help

For queries about your TalkTalk broadband service.

Cutting out same time every day

Ricbro86
Participant
Private Message
Message 4 of 4

Hello, 

 

Ever since I had an openreach engineer turn up out of the blue to connect me to future fiber (which I didn't order or even know about) Im having intermittent drop outs at 11am ish every day.

 

The router resets by its self (solid white light >off>white and amber light> solid white again until it disconnects again) 

 

After this it will eventually stay connected (stable+fast) for the rest of the day until 11am ish again.

 

I had this same issue a few months back and a new router was sent out to me which I tried but it didn't cure the problem so I stuck with my original router. 

 

Everything returned to normal until the openreach engineer turned up to fit future fiber and since then the service has been rubbish. 

 

Live chat is a complete waste of time and I just end up going in circles. 

 

Please can someone help with this, at this point I can't wait until my contract 

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3 REPLIES 3

Anonymous
Not applicable
Staff
Private Message
Message 1 of 4

Morning,

 

I'm sorry for the delay. Thanks for the update and please let us know how you get on.

 

Thanks

 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 4

Good to hear that you have an appointment, @Ricbro86.

 

Let us know how you get on!

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Ricbro86
Participant
Private Message
Message 3 of 4

Been back on live chat and I have an openreach engineer booked for Monday