DG8041w kernel panic

[marnees]

Hi just lost 2.5 hrs with support I will never get back. 

My broadband DG8041w router keeps random resetting. I have identified from the user log its Kernel Panic and understand a firmware update fixes it. Is this correct and how do i get it.

Thanks

Mars

[Debbie-TalkTalk]

Hi marnees

That's great news, thanks for letting us know 🙂

Debbie

[marnees]

Hi Debbie

I have just checked the router log and there have been no alarms since the firmware update and everything seems stable, My cloud based energy and heating system has not needed rebooting today and Alexa hasn't said "Something went Wrong" so fingers crossed

Thanks

[Debbie-TalkTalk]

Good Morning marnees

How has the connection been since your last post?

Thanks

Debbie

[Debbie-TalkTalk]

Hi Mar

Thank you 🙂

Debbie

[marnees]

Many thanks That was Quick

I will monitor and let you Know

Mar

[Debbie-TalkTalk]

Hi marnees

Thanks for updating your Community Profile.

I have made a change to the router firmware, please can you retest and let us know how the connection compares.

Thanks

Debbie

[marnees]

Hi Updated

[Debbie-TalkTalk]

Hi marnees

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie