Daily internet dropouts at very specific times.

[LiTTam]

Hello,

My internet drops out at 13:55 and 19:55 daily for a few seconds. It's not a long time but I work from home and this causes important work calls to cut out etc. if they're at these times.

This happens on all devices, so it is not the device(s) at fault.

This happens to devices both on WiFi and ethernet, so it's not a WiFi/Ethernet issue

The router remains powered on, and the devices remain connected to it

I know the above by running constant ping tests, and each day at the same times for 5 - 6 seconds, the internet drops out.

Chat support have determined there's no problem with the line, the router has been factory reset, but the issue remains.

It seems likely a task/service is running at these times either on the router, or on the ISP's end. I have not been able to get anywhere with the live chat as they want to run constant line tests, which find no problems.

[LiTTam]

Hi Michelle,

I do not, I've spent a week or so trying different things each day. Checked all devices in my home and powered them off before the effected times to see if they make a difference, and nothing does.

The only thing that is consistent in the problem is the router, or the connection coming into the router.

[Anonymous]

Hi Liam,

I'm sorry to hear this. Do you have any devices in your home set on a timer to come on or off at these exact times?

Thanks

Michelle