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Broadband help

For queries about your TalkTalk broadband service.

Damaged External cable (broadband)

Marychris
First Timer
Private Message TalkTalk

on ‎19-07-2024 12:44 PM

Message 7 of 7

 I need your assistance please, the external cable has been damaged (cut) accidentally while my husband doing some garden cleaning. Thank you.

 

 

MD
Labels:
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6 REPLIES 6

Chris-TalkTalk
Support Team
Staff
Private Message
In response to Marychris

on ‎22-07-2024 10:51 AM

Message 1 of 7

Hi Marychris,


We can usually get an appointment next working day or the day after, are you available for an AM appointment from tomorrow morning onwards?

Chris

Chris, Community Team 

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Marychris
First Timer
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎19-07-2024 04:52 PM

Message 2 of 7

openreach visit please. Thank you

MD
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Marychris
First Timer
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎19-07-2024 02:36 PM

Message 3 of 7

AM if you don't mind.

 

I don't mind about the cost as long it will be fixed.

 

Thank you

MD
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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Marychris

on ‎19-07-2024 02:03 PM

Message 4 of 7

Hi Marychris

 

Thanks for updating your Community Profile.

 

Please can you provide your availability for an engineer visit AM and PM?

 

Can you also confirm engineer charges

 

Engineer charges

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Marychris
First Timer
Private Message TalkTalk

on ‎19-07-2024 12:51 PM

Message 5 of 7

Updated.

MD
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Anonymous
Not applicable
Staff
Private Message

on ‎19-07-2024 12:45 PM

Message 6 of 7

Hi @Marychris 

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

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