Day 5 of no internet or help

[airwick871]

Hi all,

I had an SMS recently about some downtime as some equipment was getting swapped out at the exchange. Ever since I've had no internet.

I've had a few line tests and the usual reset router, 20 mins, etc etc with agents, in fact I've done this 3 times and been told a case manager will contact but no contact from them... Im not sure whats next.

REP-14827331

Broadband settings are showing an with an up and down speed with sync but no internet 

01warehouse username if that makes an difference 

Older HG633 router

Thanks all

Eric

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and confirm what is happening for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.