Dead router

[Ant1162]

Hi , got up this morning to find no lights on my router.....

I've done all the usual tests by unplugging, changing sockets etc, still no joy.

How do I get it replaced ?

Many thanks

[Michelle-TalkTalk]

Morning Ant,

I'm really glad to hear this and please let us know if you need any further assistance 🙂

Thanks

Michelle

[Ant1162]

Hi Michelle,

my new router arrived the next morning, 10 minutes later I was back online.

Talk about great service !

I can't thank you and the team enough for the speedy result.

Ant.

[Michelle-TalkTalk]

Morning @Ant1162 

How are you getting on?

Thanks

Michelle

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Ant1162]

Hi Karl, that's fantastic. 

Thank you.

[Karl-TalkTalk]

Hi

A router has been ordered for you.

Thanks  

Karl. 

[Ant1162]

Hi Michelle, 

I've updated my information for you.

[Michelle-TalkTalk]

Morning Ant,

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle