Did not want to migrate to TalkTalk from Shell. Fee to leave!

[JTL1990]

I joined Shell in April as I was planning to transfer to a Social tariff once my welcome voucher and cashback had come through (this took 6 months!).

I did not want to join TalkTalk as they have always been inadequate and difficult to communicate with.

Now I can leave TalkTalk, I am told I have to pay well over £100 to terminate! My contract ends Oct 2025!

How is it legal to charge a customer to leave a contract they did not enter?

I have been paying too much per month for too long.

Let me go!

[ferguson]

I would compare it more to when an energy supply company is taken over by another, we have no control over these things sadly.

[JTL1990]

I didn't want to leave Shell. They had a social tariff. TalkTalk do not. So the contract isn't exactly like for like, so how is this ok? It's not just a change of name is it. It's a different service, a different product. You wouldn't expect this when getting a car on finance for example; and a few months later the company say they are changing your car but you have to keep on paying ...

[ferguson]

Your contract was transferred as it was when TalkTalk took on Shell Energy customers. You will have been liable to fees had you chosen to leave Shell early. 

[JTL1990]

'Customer service' do not understand, care, nor answer your questions. They want to give me £15 credit. Pathetic. It would still be cheaper to pay the exit fee and get a better deal elsewhere. But it wouldn't be right that I pay an exit fee would it?

[JTL1990]

I chose Shell for a reason. I did not agree to a contract with TalkTalk. How is this hard to understand? 

[Arne-TalkTalk]

Your contract status remained when the account was moved to us, so if you cancel there is a cancellation fee.

[Divsec]

Hi @JTL1990 I would suggest talking to customer services on 03451720088 they have all kinds of good ideas!