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Broadband help

For queries about your TalkTalk broadband service.

Disconnected service

BenjaminNais
First Timer
Private Message TalkTalk
Message 3 of 3

My service has been disconnected when i called up to say I was moving house. This was done before the date in which I move, which is the 28/6/24 and have been told that my service has been ceased and that I have to speak to sales to reinstate it when they have messed up.

Has this happened to anyone else and what happened?

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi BenjaminNais

 

Once the service has been cancelled its not possible to re-instate it without a new order 

 

Sorry

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

I have seen this error reported before, @BenjaminNais.

 

Staff will reply during the day to look into it.

Gliwmaeden2, a fellow customer.
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