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Broadband help

For queries about your TalkTalk broadband service.

Disconnected service

BenjaminNais
First Timer
Private Message TalkTalk

on ‎18-06-2024 07:20 PM

Message 3 of 3

My service has been disconnected when i called up to say I was moving house. This was done before the date in which I move, which is the 28/6/24 and have been told that my service has been ceased and that I have to speak to sales to reinstate it when they have messed up.

Has this happened to anyone else and what happened?

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎19-06-2024 02:52 PM

Message 1 of 3

Hi BenjaminNais

 

Once the service has been cancelled its not possible to re-instate it without a new order 

 

Sorry

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎18-06-2024 08:56 PM

Message 2 of 3

I have seen this error reported before, @BenjaminNais.

 

Staff will reply during the day to look into it.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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