Do I need to upgrade my router?

[Raintown]

Broadband speed to the house is ok according to the speed test, but wifi inside the house is awful. We upgraded to faster fibre 65 but the router wasn't upgraded.  We still have the old Huawei router from our first talk-talk package many years ago. We are only a 3 person household so generally there is never more than 3 smart phones, 2 smart tv's, an x-box and a couple of laptops connected to the internet. Do we need to upgrade the router?

[Debbie-TalkTalk]

Hi @Raintown 

That's great 🙂

If you do experience any further issues then please let us know.

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Raintown]

Hi Debbie, yes thanks. It arrived yesterday but we've only connected it today. So far so good 😁

[Debbie-TalkTalk]

Hi @Raintown 

Have you received the replacement router?

[Debbie-TalkTalk]

Hi @Raintown 

Thank you 🙂

Debbie

[Raintown]

That’s brilliant, thank-you. Will let you know how we get on.

[Debbie-TalkTalk]

Morning @Raintown 

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection/speed compares with this router.

Thanks

Debbie

[Gliwmaeden2]

The Huawei no longer gets updates, so staff will swap it for a Sagemcom router. They will reply after the weekend, @Raintown.

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