Weak Security (WPA)

[arya11]

Hi,
I’ve been getting a “weak security” messages on my devices for a while now. I’ve phoned TalkTalk several times and have been asked to log in to the router and try various things. Each time the issue was unresolved and I was cut off.
 
I have also tried following advice on here. I can log in to the router but when I get to Wireless Settings I do not see a Wi-fi 2.5GHz settings, as promised. Instead I see 2.4GHz.  Is my router out of date and simply needs replacing?
 
I am thinking of going to another internet provider. I am wary of doing anything such as banking or payments on the Internet now. I honestly don’t feel safe.
 
Please help Talktalk, I am paying for this service!

[Debbie-TalkTalk]

Hi David @arya11 

That's great news, thanks for letting us know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Debbie

[arya11]

Hi Michelle,

Good news! I've just installed the new router and all is perfect. No more "weak security."  I am delighted and most appreciative of your interest in my situation.

Thank you,

David

[arya11]

Hi Karl, 

Brilliant News! I received the new hub today and with some help installed it quickly. It works perfectly ... and I no longer have the "weak security" alert. I am over the moon and feel so much more secure now.    I wouldn't hesitate to post again in this community if I needed help in the future.  Many thanks for your swift response and help. 

All the best,
David

[Debbie-TalkTalk]

Hi David

Thank you 🙂

Debbie

[arya11]

Many thanks for this, Michelle.

I will let you know how it goes with the new router.....

Thanks again,

David

[Karl-TalkTalk]

Hi @arya11 

Your router is on the way, I've sent you a PM with the Tracking info.

Regards,

Karl. 

[Michelle-TalkTalk]

Morning,

We'll check back in with you in a few days to see how you're getting on 🙂

Thanks

Michelle

[arya11]

Hi Karl,

Many many thanks for this quick response to my post, and for seeing the issue at once and arranging for a new router to be sent.

Much appreciation!

[Karl-TalkTalk]

Hi

Your current Huawei router is about 8 years old, so replacing this is the first thing to try.

A new Hub is on the way to you.

Karl.