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Broadband help

For queries about your TalkTalk broadband service.

Weak Security (WPA)

arya11
First Timer
Private Message TalkTalk

2 hours ago

Message 2 of 2

Hi,
I’ve been getting a “weak security” messages on my devices for a while now. I’ve phoned TalkTalk several times and have been asked to log in to the router and try various things. Each time the issue was unresolved and I was cut off.
 
I have also tried following advice on here. I can log in to the router but when I get to Wireless Settings I do not see a Wi-fi 2.5GHz settings, as promised. Instead I see 2.4GHz.  Is my router out of date and simply needs replacing?
 
I am thinking of going to another internet provider. I am wary of doing anything such as banking or payments on the Internet now. I honestly don’t feel safe.
 
Please help Talktalk, I am paying for this service!

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1 REPLY 1

Karl-TalkTalk
Support Team
Staff
Private Message

2 hours ago

Message 1 of 2

Hi

 

Your current Huawei router is about 8 years old, so replacing this is the first thing to try.

 

A new Hub is on the way to you.

 

Karl.

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