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Broadband help

For queries about your TalkTalk broadband service.

Download speed

James999
Sightseer
Private Message TalkTalk
Message 9 of 9

Internet speed seems slow. When I run a test speed to router is ok (29Mbps) but speed to device is slow (8Mbps). Any ideas on what is going on?

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8 REPLIES 8

Message 1 of 9

Afternoon James,

 

How are you getting on?

 

Michelle

 

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Message 2 of 9

Hi James

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Please let us know how the connection/speed compares with this router.

 

Thanks

 

Debbie

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James999
Sightseer
Private Message TalkTalk
Message 3 of 9

Michelle,

 

Let's try a Wifi Hub and see if that cures the problem.

 

James

Message 4 of 9

Hi James,

 

I'm sorry to hear this. I've run a test on the line now which is clear. I can see that you're using one of our older routers. Would you like us to send a Wifi Hub instead to see how the connection/speed compares?

 

Thanks

 

Michelle

 

KeithFrench
Community Star
Private Message TalkTalk
Message 5 of 9

To update your Community profile, this can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Private Message TalkTalk

Message 6 of 9

Cannot seem to get to Community Profile.

Name is: XXXXXXXXXXXXXXXXX

Landline: XXXXXXXXXXXXXX

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 7 of 9

Hi James999

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

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KeithFrench
Community Star
Private Message TalkTalk
Message 8 of 9

Please can you elaborate by answering these few questions:-


1. Is this device connected to the router via a wired (Ethernet) or a wireless connection?

2. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
3. What package are you on?
4. If you have any wired connections, are they affected in the same way as wireless ones?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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