We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Dropping WIFI

tom2453
Chat Champion
Private Message TalkTalk

on ‎06-10-2023 10:17 AM

Message 4 of 4

Hi, its been a while since I put anything on here but I can't resolve the problem , so here goes.

I have the Sagemcom 5364 router with the latest 174 software.

For some time now I have been having problems with dropping wifi. When this happens the router shows that it is connected to the internet and I can access it via my PC.

I have turned the router off and reconnected it which resolves the problem but it may only last for a few hours or a few days. I have reset the router a number of times and then have to re-enter all the details such as reserved ip's etc. This takes a while and again I don't have any problems until it gives up again. The wifi is still broadcasting but won't allow any connections.

I have come to the conclusion that I have a faulty router but if anyone has a solution I would be very obliged.

Cheers.

Labels:
0 Likes
3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message
In response to tom2453

on ‎06-10-2023 11:00 AM

Message 1 of 4

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

tom2453
Chat Champion
Private Message TalkTalk

on ‎06-10-2023 10:53 AM

Message 2 of 4

Thanks karl, I hope so.

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎06-10-2023 10:21 AM

Message 3 of 4

Hi Tom,

 

I think you may be right. I'll get a replacement router out to you and see if this helps.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
© TalkTalk 2024