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Broadband help

For queries about your TalkTalk broadband service.

Message 5 of 5

Hello

I’ve been trying to get help from TalkTalk about my broadband. We run 3 laptops and 3 phones plus the usual extras eg printer ring doorbell etc. our devices drop connections multiple times per day it’s so frustrating. Our router is no longer supported it’s that old! Any ideas gratefully received.

4 REPLIES 4

Staff

Message 1 of 5

Hi @Northstarred

Have you received the replacement router?

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Staff

Message 2 of 5

Hi @Northstarred

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the new router.

Debbie

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Message 3 of 5

Yes please Debbie.

Staff

Message 4 of 5

Hi @Northstarred

I'm sorry to hear this.

Would you like me to send a replacement router for testing to see how the connection compares?

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