Hi there @rgorman1987. I am very sorry to hear this. For any further enquiries you may have, please contact the full fibre department so that they will look into this for you. Contact Number: 03451720074
Opening Hours:
VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed
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Alternatively, you can use the below live chat link:
https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529
@ferguson Thank you very much for advising.
