Fathers Talk Talk account

[Smartbazza]

Hi, my father has been ill for the last 12 months and has moved into permanent care. His house is being sold and I am struggling to cancel his broadband account as I have a paper bill but he can’t remember his log in details. The text messages I’m getting don’t seem to understand this. Any ideas how to get them to cancel the account?

[Arne-TalkTalk]

Let us know how you get on

[Smartbazza]

You’re a star, I have an EPA for my dad so it should be straightforward. Just keep getting pushed to texts.

ill persevere with the phone. Thanks Barry

[Gliwmaeden2]

@Smartbazza, you should have Power of Attorney set up if you are having to take care of your father's affairs. 

https://community.talktalk.co.uk/t5/Articles/Power-of-Attorney-Authority-to-Act-Deputyship/ta-p/2205...

Normally only the account holder can cancel. 

It can't be done by texting / emails etc.

You need to phone Talktalk. Don't use Chat as they will still require him to respond to a phone call.

Have him with you when you call:

03451 720088 MONDAY  to SATURDAY, so not open Sunday,  after 9am.