For queries about your TalkTalk broadband service.
on 04-08-2024 10:31 PM
My router hasn’t connected since returning from holiday
The AMBER Light is solid
I have tried everything to get it working but haven’t achieved anything at all, every time I reset it still shows a solid amber light
on 05-08-2024 07:05 AM
Hello,
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Michelle
on 04-08-2024 11:34 PM
Yes I have tried everything
previous to the router fault the connection was very poor and kept cutting out
I work from home and I depend on the internet and really need a replacement router ASAP
Can you order for me please
I have arranged a upgrade yesterday due to the poor connection previously
on 04-08-2024 10:54 PM
Have you noticed any issues with your voice service? Have you worked your way through the help article here?
https://community.talktalk.co.uk/t5/Articles/What-to-do-if-your-internet-is-down/ta-p/2205297
Subject to that, if you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.