Faulty Router

[Cl1ther0e123]

My router hasn’t connected since returning from holiday

The AMBER Light is solid 

I have tried everything to get it working but haven’t achieved anything at all, every time I reset it still shows a solid amber light 

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Cl1ther0e123]

Yes I have tried everything 

previous to the router fault the connection was very poor and kept cutting out 

I work from home and I depend on the internet and really need a replacement router ASAP 

Can you order for me please 

I have arranged a upgrade yesterday due to the poor connection previously 

[ferguson]

Have you noticed any issues with your voice service? Have you worked your way through the help article here?

https://community.talktalk.co.uk/t5/Articles/What-to-do-if-your-internet-is-down/ta-p/2205297

Subject to that, if you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.