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Broadband help

For queries about your TalkTalk broadband service.

Faulty router

Sully53
Chatterbox
Private Message TalkTalk

on ‎28-10-2024 12:24 PM

Message 4 of 4

I would like to request a new router please. Despite numerous re-boots all devices suffer from intermittent freezing and dropping-out. I cannot re-boot during the day as there are two people working from home.

Thanks

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to KeithFrench

on ‎04-11-2024 09:55 AM

Message 1 of 4

Hi @Sully53 

 

Have you received the replacement router?

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎28-10-2024 12:59 PM

Message 2 of 4

Hi @Sully53 

 

I'm sorry to hear this.

 

I've ordered a replacement router, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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KeithFrench
Community Star
Private Message TalkTalk

on ‎28-10-2024 12:55 PM

Message 3 of 4

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.


From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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