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Broadband help

For queries about your TalkTalk broadband service.

Faulty router

Sully53
Chatterbox
Private Message TalkTalk

Monday

Message 3 of 3

I would like to request a new router please. Despite numerous re-boots all devices suffer from intermittent freezing and dropping-out. I cannot re-boot during the day as there are two people working from home.

Thanks

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

Monday

Message 1 of 3

Hi @Sully53 

 

I'm sorry to hear this.

 

I've ordered a replacement router, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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KeithFrench
Community Star
Private Message TalkTalk

Monday

Message 2 of 3

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.


Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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