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Broadband help

For queries about your TalkTalk broadband service.

Fibre 65 echo dot offer

Margar
First Timer
Private Message

on ‎07-01-2022 02:23 PM

Message 3 of 3

I upgraded to fibre 65 when my previous contract was due to run out and was encouraged to do this with the offer of an echo dot and black hub router. Unfortunately I have not received the offer and the internet speed is no better than previously. How do I get what I signed up for?

Labels:
2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎11-01-2022 03:37 PM

Message 1 of 3

Hi @Margar

 

I will escalate this to the team responsible for the codes, asking them to sent it out ASAP. 

 

I will request a Hub black for you. 

 

Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎08-01-2022 12:20 PM

Message 2 of 3

Staff will be back on here from Monday, @Margar.

 

Keep this thread here, to investigate the Fibre speed.

 

Post separately regarding the voucher only by starting a thread for that in the billing section of the forum. 

 

Staff will reply after the weekend. 

Gliwmaeden2, a fellow customer.
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