Fibre 65mb + TV upgrade cause router/landline clash

[Mike_C]

Upgraded to Fibre 65i n August and for a fortnight or more incoming landline calls caused the router to reboot. not convenient when mid-online purchase!

Then it cleared and we had no problems until now when it has started doing this again for the last week.

Talktalk online trouble shooting reports router up to date and all connections fine. Broadband fine and landline fine individually. the reboot occurs on most incoming calls and everything is fine again after reboot.

Thanks for help

Mike C

[A much less significant issue Set Top Box seems slower to start-up]

[Debbie-TalkTalk]

Hi Mike

If you create a topic here TV - TalkTalk Help & Support then my colleague Karl can take a look at this for you.

Thanks 

[Mike_C]

No Michelle, is that what I do? can I just add that tag to the reply? - M

[Debbie-TalkTalk]

Hi Mike

Thanks for your reply.

May I put this problem on hold and watch it?  Yes no problem.

Have you created a topic in the TV section?

[Mike_C]

Hi Michelle,

Sorry for the wait, but my earlier reply got lost in the ether….

Regarding my initial post. I reported two periods of problems one just after the upgrade and the other very recent. So the answer to your question is yes, I tried the master socket and I changed the microfilters during the first episode without it making a difference. I did not repeat it this second time because everything had run so well between episodes. (and it is a major change in layout)

Something strange happened on 4th Nov. Since the upgrade I have been getting circa 55Mbps download and 18Mbps upload ongoing. On 4th things were crawling and I was getting 0.02Mbps down and 1.91Mbps up (yes the decimal places are right, I have a screen-shot). After a re-boot back to normal and since then no problems with the phone though of course a call coming in when an internet activity is ongoing is unusual. Clearly if/when the router reboots it takes out everything including my NAS and my music…..

May I put this problem on hold and watch it?

I also mentioned that my TalkTalk set top box was slow. On 4t h Nov (same date!) it experienced a startup error. After many attempts to resuscitate it I got it back to life but as soon as it went off it again it wouldn’t start and it is still in that state. Mostly it freezes during either the waking up process or the loading process but it has run all the way through to a repeat error, and a couple of times it has sat there clicking in the manner of a failing hard drive. We have completely lost confidence in it and of course can’t record programmes or watch existing ones. Can you run with getting a replacement (or a fix but….) or can you pass this to someone who can.

Thanks

Mike

[Mike_C]

Michelle,

I'm having real trouble signing in and posting a larger message here isn't working

Mike

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I've run a test on the line which is clear, however I can see re-connections on the line. Does your main socket have a test socket please?

Thanks

[Mike_C]

Thank you, sadly not there. I'll recreate (a modified) version.

Mike C

[Gliwmaeden2]

It may have been saved in Drafts.

If you are signed in, @Mike_C, go to your profile area. ACTIVITY. 

Scroll past updated posts on threads etc. Near the bottom your content may have been saved as a draft and can just be posted then in the normal way. 

NB Reopen the post in drafts first then click to post it.

[Mike_C]

thanks ferguson,

I replied into a box like this and it even challenged me to correct an issue which I did then I posted it????? it was long and I'm sad..... Mike

PS though I didn't see an autosave statement as below.

[ferguson]

You need to reply on here, not via an email notification. 

[Mike_C]

I replied to this and it is not showing. do you have it?

Mike C

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this. Does your main socket have a test socket? Have you also tested with a different microfilter to rule this out?

Thanks

[KeithFrench]

Have you tried a new micro filter (assuming that you are not on full fibre)?