Filthy games when I am calling to terminate my contract

[YiannisA]

Uhmm

what kind of games are you playing?

I have been trying to contact your C.S department in order to terminate my contract as I am moving Country of residence and all is good, until i mention that I need to terminate the contract.

Lots of holding on the phone, over 18 mins each, and every single time for 2 days now, when I mention what I want , the service goes down.

Then the lines drop, no one is listening, your representatives say "we cannot hear you"

What kind of games is that ?

Do I need to go to the press and ombudsman to do something that easy?

This is UNACCAPTABLE

[Arne-TalkTalk]

Hi YiannisA

Sorry that you are having problems cancelling.   

Calling us on  03451720088  is the quickest way to place the cancellation, I can only advise that you try again. 

Apologies for any inconvenience. 

[MajorBash67]

Sorry to hear this. I would personally suggest that you write a termination letter and send it recorded delivery by post. Take your time to state all the facts clearly. Resolver is a good free website with templates etc.