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Broadband help

For queries about your TalkTalk broadband service.

Firmware Update Issues

aolmum
Problem Solver
Private Message TalkTalk

7 hours ago

Message 4 of 4

...like several others have reported, update to SG4K100208 seems to be causing various issues eg can't get DNS to stick with OpenDNS, numerous site loading errors, some sites can no longer be reached.

 

Can version be rolled back, thanks?

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3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message
In response to aolmum

6 hours ago

Message 1 of 4

No Problem 🙂

 

Our devices team are looking into these issues with the later firmware.

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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aolmum
Problem Solver
Private Message TalkTalk

6 hours ago

Message 2 of 4

Thanks @Karl-TalkTalk , roll back completed. Have checked on some of the issues and it has sorted those. Will keep an eye on the others and update if any problems still there.

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message

7 hours ago

Message 3 of 4

Hi

 

I'll roll the firmware back to 206 and see if this helps.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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