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Broadband help

For queries about your TalkTalk broadband service.

New router

Bkeen
Visitor
Private Message TalkTalk

on ‎26-03-2025 11:07 AM

Message 3 of 3

I need a new router as mine won't turn on anymore 

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎26-03-2025 11:25 AM

Message 1 of 3

Hi @Bkeen 

 

Thanks for the Private Message 🙂

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Please let us know how you get on.

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎26-03-2025 11:11 AM

Message 2 of 3

Hi @Bkeen 

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

 

Thanks

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