G-Fast 150 broadband

[Neilash]

I upgraded to G-Fast 150 broadband on July 16th 2023 - Openreach made all the necessary connections but found that the router was not broadcasting a signal. He spoke to TalkTalk who said they needed to activate the service. Well after four days without any internet it was found I needed a new router. One arrived on Wednesday night - 7 days after the switchover. 

I've had problems with slow speeds from literally day one.  I've had the original Openreach engineer out - couldn't find a problem. Still having problems so a 2nd Openreach engineer called out and found a fault with the connection where the line enters the property. He put in a new line from the pole to the House - running the new line directly into a new NTE 5C Master Socket. Checked on his meter and we were getting 145mbps. After three or four days the speed dropped to below 20mbps!. Chatted with TalkTalk - usual response - "Have you tried re-setting the router or switching it off and on again" Anyway they did a few tweaks and the speed jumped to 145 - 150mbps. They also sent an engineer who called a few days later and check everything and anything that could be interfering with the signal - Nothing found. Now the modem, router, master socket and line are all brand new. TalkTalk also sent a Sagemcom WiFi Booster. 

Speed has now dropped again to 45 to 60mbps. 

From Day 1 everytime I try and run a "Check your connection" test I either get There's a problem with your broadband connection and we need to run tests or it fails. Same goes with TalkTalk speed test - everytime I try and run a speed test - all I get is "We've run into a problem". Having to run a speedtest via Ookla or some other site.    

Chatted for well over an hour today and was told "It's probably the WIfi Booster we've sent you! - unplug it and see if that has any effect in seven days time". What!!!

My own opinion is that the router could well be automatically changing it's channel to a congested one.

Any suggestions on curing this problem before I just choose a provider who can supply a stable connection.

[Debbie-TalkTalk]

Hi Neilash

Ok thanks for letting us know.

If you do need any further assistance then please post back on this thread.

Thanks again.

Debbie

[Neilash]

Hi Debbie - Thanks but I'm going to wait until I drop back to Fibre 65. I still cannot run a connection test without getting a "There a problem with your broadband connection" and cannot run a speedtest via TalkTalk. 

I don't think the problem is with either the line or the Master socket as both have been replaced by Openreach less than a month ago now. The Openreach engineer who made the switch in the first place said that I may well find the connection made be unstable due to the number of connections it runs through.

[Debbie-TalkTalk]

Hi Neilash

Do you still need help with this?

[Debbie-TalkTalk]

Hi Neilash

Would it be possible to remove the faceplate and connect directly at the test socket for 48hrs to see how the connection compares?

[Neilash]

Hi Michelle - Yes it does - it a new NTE 5C mk 4 master socket. It was fitted or the old NTE 5C master socket was replaced by the Openreach engineer when they renewed the phone line from the pole to the house approx a month ago.

 Just to bring you upto speed - TalkTalk have suggested I downgrade my packet back to Fibre 65 as the Openreach engineer said that G-Fast 150 is not stable given the distance from the cabinet and the number of connections it loops through before terminating at our property.

One thing I find strange is that I have a 14 day cooling off period for the date I agree to the new contract yet have to wait 10 days for new Fibre 65 to go "Live" - leaving me with 4 days to test it!

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I've run a test on the line which hasn't detected a fault. Does your main socket have a test socket please?

Thanks

[Neilash]

Will do Gliwmaeden2. Just checked the download speed and it's only 37mbps.. Still cannot run a speed test via TalkTalk - just comes up "We've run into a Problem"

[Gliwmaeden2]

If the router is changing its channel to a congested one, wi-fi optimisation can easily be switched off.

Wait for staff to reach your thread after the weekend, @Neilash.