Generic Routing Encapsulation - VPN

[Jsymons75]

Recently been unable to connect to my work VPN, basically I have the same issue as per this link:

https://community.talktalk.co.uk/t5/Broadband/VPN-connection-issue/td-p/2872768 

please could you assist as I’ve seen you’ve solved this for a couple of people now.

thank you

Jon Symons

[Debbie-TalkTalk]

Hi Jon

I'm so glad to hear this, thanks for letting us know 🙂

Debbie

[Jsymons75]

Thank you for the replies. I can confirm all working fine now, i can connect to my work VPN.

Thank you

Jon

[Debbie-TalkTalk]

Hi Jon

Apologies for this. I've made a change to your router firmware, please can you retest?

Thanks

Debbie

[Skynet_TX]

Hi @Jsymons75,

It is possible that your router has installed a firmware update overnight, and this is causing your VPN issues. The support team here will be back on Tuesday and will be able to help (probably by just changing some settings in your router).

What VPN software do you use, or is it the built in Windows 10/11 VPN ?