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For queries about your TalkTalk broadband service.

Gift cloud gift card missing

Samwilki
First Timer
Private Message TalkTalk
Message 7 of 7

Hi, I signed up with talk talk in August and have still not received my gift voucher that should have taken 30 days. I have escalated this for the last 5 months through giftcloud and am getting nowhere. They keep telling me I will receive it and that it has been signed off then apologising that I haven’t. 

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6 REPLIES 6

Message 1 of 7

Its with the relevant team, Unfortunately I don't get updates once its escalated. Sorry

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Message 2 of 7

Hi, I have heard back from giftcloud this week and been advised they are waiting for you guys to authorise this. Seems a bit ridiculous that this hasn’t been authorised from last August. Could you please update me where this is up to

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Message 3 of 7

Thank you, when am I likely to hear back about this?

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Samwilki
First Timer
Private Message TalkTalk
Message 5 of 7

£50

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Arne-TalkTalk
Support Team
Staff
Private Message
Message 6 of 7
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