Green Flashing lights

[Paris_St]

Hi, I have green flashing lights for Internet and Wireless on the router. Internet seems unstable. Any suggestions?

[Michelle-TalkTalk]

Hi Gary,

As advised, please can you create a new topic and we'd be happy to look into this for you.

Thanks

Michelle

[Gliwmaeden2]

This is a very old thread, @GaryHobson.

Please return to the message board and click on start a topic for staff to look into your case.

Also complete your community forum profile details for them to identify your account. Go via your avatar/name; settings; drop down menu....add hour Talktalk landline number  / account number in Personal Information. SAVE CHANGES. 

Staff reply during the day, Monday to Friday. 

[GaryHobson]

I am having the same problem, did you get it sorted out?

[Debbie-TalkTalk]

Hi Paris_St

I've arranged the Openreach engineer visit for 08/02 AM (8am - 1pm)

Please let us know how you get on following this visit.

Thanks

[Debbie-TalkTalk]

Hi Paris_St

I have sent you another Private Message.

Thanks

Debbie

[Paris_St]

Many thanks. I have completed this.

[Karl-TalkTalk]

Hi

OK, just need to send you a PM to get some security info to allow me to progress.

Karl.

[Paris_St]

Yes please. Let’s arrange this. 

[Karl-TalkTalk]

Hi

All tests are clear, so if dropouts are occurring with the new router then the next option is to progress towards an engineer.  Would you like to arrange this now ?

Karl. 

[Paris_St]

Hi, no it also affects wired/cable connection

[Karl-TalkTalk]

Hi

Is this only affecting a wifi connection ?

Karl

[Paris_St]

Hi, many thanks. Yes it has arrived and it is a bit better and we get a better signal I think so we could keep this one but the connection is still unstable ( for example it gets disrupted when we have online meetings  and we get messages saying that the connection is unstable) could an engineer have a look at it?

[Michelle-TalkTalk]

Morning,

Just checking back in to see if the router has arrived and if the connection is now working ok?

Thanks

[Chris-TalkTalk]

Hi Paris_St,

I've ordered the router and returns bag, it should be with you within a couple of days

Chris

[Paris_St]

Hi, yes please that would be useful

[Michelle-TalkTalk]

Hello,

Would you like us to send a replacement router for testing purposes to rule this out? We would also send a router returns bag so that one of the routers can be returned.

Thanks

[Paris_St]

Thanks. I received message saying it can not identify the router. The problem is on our mobile phones ( even when we are on the same room with the router) and sometimes on our computer.  Could there be a problem with a router? Before we moved houses, the router did not appear to have these flashing lights and the connection seemed to be fine.

[Michelle-TalkTalk]

Morning,

I'm sorry to hear that your connection is unstable. I've run a test on the line now which hasn't detected a fault and the connection looks stable for 6 days. Is the wireless connection unstable on all wireless devices? How far are the wireless devices from the router?

Thanks

[Paris_St]

Yes please. I still need help with this. I will add this info. 

[Debbie-TalkTalk]

Hi Paris_St

Do you still need help with this?

Thanks