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Broadband help

For queries about your TalkTalk broadband service.

Green Flashing lights

Paris_St
Popular Poster
Private Message
Message 22 of 22

Hi, I have green flashing lights for Internet and Wireless on the router. Internet seems unstable. Any suggestions?

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21 REPLIES 21

Message 1 of 22

Hi Gary,

 

As advised, please can you create a new topic and we'd be happy to look into this for you.

 

Thanks

 

Michelle

 

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Message 2 of 22

This is a very old thread, @GaryHobson.

 

Please return to the message board and click on start a topic for staff to look into your case.

 

Also complete your community forum profile details for them to identify your account. Go via your avatar/name; settings; drop down menu....add hour Talktalk landline number  / account number in Personal Information. SAVE CHANGES. 

 

Staff reply during the day, Monday to Friday. 

Gliwmaeden2, a fellow customer.
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GaryHobson
Chatterbox
Private Message TalkTalk
Message 3 of 22

I am having the same problem, did you get it sorted out?

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Message 4 of 22

Hi Paris_St

 

I've arranged the Openreach engineer visit for 08/02 AM (8am - 1pm)

 

Please let us know how you get on following this visit.

 

Thanks

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Message 5 of 22

Hi Paris_St

 

I have sent you another Private Message.

 

Thanks

 

Debbie

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Message 6 of 22

Many thanks. I have completed this.

Message 7 of 22

Hi

 

OK, just need to send you a PM to get some security info to allow me to progress.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 8 of 22

Yes please. Let’s arrange this. 

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Message 9 of 22

Hi

 

All tests are clear, so if dropouts are occurring with the new router then the next option is to progress towards an engineer.  Would you like to arrange this now ?

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 10 of 22

Hi, no it also affects wired/cable connection

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Message 11 of 22

Hi

 

Is this only affecting a wifi connection ?

 

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 12 of 22

Hi, many thanks. Yes it has arrived and it is a bit better and we get a better signal I think so we could keep this one but the connection is still unstable ( for example it gets disrupted when we have online meetings  and we get messages saying that the connection is unstable) could an engineer have a look at it?

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Message 13 of 22

Morning,

 

Just checking back in to see if the router has arrived and if the connection is now working ok?

 

Thanks

 

Message 14 of 22

Hi Paris_St,

 

I've ordered the router and returns bag, it should be with you within a couple of days


Chris

Message 15 of 22

Hi, yes please that would be useful

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Message 16 of 22

Hello,

 

Would you like us to send a replacement router for testing purposes to rule this out? We would also send a router returns bag so that one of the routers can be returned.

 

Thanks

 

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Paris_St
Popular Poster
Private Message
Message 17 of 22

Thanks. I received message saying it can not identify the router. The problem is on our mobile phones ( even when we are on the same room with the router) and sometimes on our computer.  Could there be a problem with a router? Before we moved houses, the router did not appear to have these flashing lights and the connection seemed to be fine.

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Message 18 of 22

Morning,

 

I'm sorry to hear that your connection is unstable. I've run a test on the line now which hasn't detected a fault and the connection looks stable for 6 days. Is the wireless connection unstable on all wireless devices? How far are the wireless devices from the router?

 

Thanks

 

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Message 19 of 22

Yes please. I still need help with this. I will add this info. 

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Message 20 of 22

Hi Paris_St

 

Do you still need help with this?

 

Thanks