High ping and unstable connection

[Not happy3]

Couple of months i have high ping and unstable connection. Ping jumps to 500ms.  Sometime even youtube not loading. I have changed modem cables and have the same issue.

[Chris-TalkTalk]

Sorry, I'm not sure what you mean

Chris

[Not happy3]

Ok. I see there is no help.

[Chris-TalkTalk]

The NTE 5c has a test socket, to access it you have to remove the faceplate of the socket

Chris

[Not happy3]

There is no test socket.

[Chris-TalkTalk]

OK and is your router currently connected to the test socket?

[Not happy3]

I think is NTE 5C.  I see ' master socket 5C on the top of socket.

[Chris-TalkTalk]

Thanks, which type of master socket do you have - Your guide to main phone sockets - TalkTalk Help & Support?

Chris

[Not happy3]

Btw, broadband test from TalkTalk  shows me that message 'It looks like your broadband isn't quite meeting your demands'. So it's nothing changed.

[Not happy3]

I'm living in flat. 5 rooms here, so i think should be five sockets.

[Chris-TalkTalk]

Hi,

How many telephone sockets do you have in your home?

Chris

[Not happy3]

My apologies. I think it was test socket, but is something different one. So it's only one socket.

[Michelle-TalkTalk]

Hello,

Would it be possible to connect the microfilter, router and phone at the test socket for 24hrs to see if this is still happening please? 

Thanks

[Not happy3]

At the moment is in main socket.

[Michelle-TalkTalk]

Hi,

Just to confirm, is the router connected to the test socket at the moment?

Thanks

[Not happy3]

Router lights always green. And yes, the main socket have test socket. Don't know about voice service, i'm not using it.

[Michelle-TalkTalk]

Hi,

Thanks for confirming. Do any of the lights change on the router when this happens? Does your main socket have a test socket please? Is there any noise on the voice service?

Thanks

[Not happy3]

Always using wired connecton.

[Michelle-TalkTalk]

Hi,

Thank you. I've run a test on the line now which is clear and I can see 1 re-connection in the last 4 days. Can I just confirm, are you connected wired or wireless when this happens please?

Thanks

[Not happy3]

Updated.

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks