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Home camera issue

Neilwon74
First Timer
Message 4 of 4

Hi. I have recently come over to talk talk from sky. We have a ring doorbell and security cameras. When I plug the cable into the router for the cameras, the ring doorbell stops connecting and I am unable to reinstall it. Other devices in the house struggle to connect also. As soon as I unplug the camera cable I can reinstall the ring doorbell and the other devices work fine. It was never an issue with the sky router. I am on the Fibre 65 package which is a better package than I was on previously with sky. Any ideas of how to fix this?

many thanks in advance.

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3 REPLIES 3

Michelle-TalkTalk
Support Team
Message 1 of 4

Hi Neil,

 

Thank you. I've run a test on the line now which hasn't detected a fault and the router has the latest version of firmware. Have you tried separating the SSID's?

 

Split your router's SSID (wireless network name)

 

Thanks

 

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Neilwon74
First Timer
Message 2 of 4

Thank you Debbie, I have updated my profile.

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Debbie-TalkTalk
Support Team
Message 3 of 4

Hi Neilwon74

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie