Home move

[Carina15]

Hi All. 

I have recently moved house and activation date for talk talk to be transferred from old house to new house is today (4th August). I plugged the router in as suggested last night and this morning all I have is a flashing orange light on the router. 

How long does it take for the internet to be back up and running on activation day after a move? 

Thanks

[Carina15]

That's all well and good but what can I do about the home set up. There's only one phone socket in the house for it to be plugged in to so I cant move the hub. Its plugged in fine and the DSL cable is plugged in. 

[nomfezeko-TT]

Okay. Based on the checks we've completed, it appears that the issue may be within your home setup. Here’s a summary of what we’ve done:

• Run a line test today and no faults were detected
• Our systems have checked line data for the past 7 days and no issues were found
• You've confirmed your Broadband/Telephone equipment is connected to the main telephone socket and appears to be in good condition
• Ensured your router is current and up-to-date (if the issue impacts Broadband).
  
  
  
  
   

[Carina15]

I do not have any other telephone sockets in the property. 

[nomfezeko-TT]

Ensure any devices connected to other telephone sockets in your house are connected to a microfilter, which is then connected to the telephone socket. You can use the options below so we obtain the correct information:

-Checked and other devices are connected through microfilters

-Connected microfilters to the other devices
-No other devices connected to the telephone line
-Don't have enough microfilter to correct the setup

 

[Carina15]

Nothing in the red port

[nomfezeko-TT]

On the red port, right?

[Carina15]

No ethernet cables are attached 

[nomfezeko-TT]

Perfect. now check an Ethernet cable is not connected to the WAN (red) port on your router.

[Carina15]

Already connected

[nomfezeko-TT]

Thank you. Ensure the TalkTalk router is securely connected to the data (computer) port of a microfilter, and the microfilter is then connected to your master telephone socket. Kindly confirm if the setup is already correct or if you have corrected it. 

[Carina15]

No..its all in tact. No damage. 

[nomfezeko-TT]

Thank you so much. Does any of the equipment appear to be damaged?

[Carina15]

Ok. Let's give it a go

[nomfezeko-TT]

As router checks haven't resolved the issue, the next step is to look at potential equipment damage and ensure it is connected correctly.
 

I'll guide you through the checks - ensuring any damage or setup issues that could have caused the disconnection from the Internet are identified and resolved.

If these steps don't resolve the issue, then I'll look at other potential causes.

[Carina15]

Any update?

[nomfezeko-TT]

We've performed an initial check for sync and the router isn't yet in sync. We'll run another check for Sync again after a further pause; this is to ensure we don't send an incorrect treatment due to not waiting long enough to check sync.
 

If the service is still not in sync after this check diagnostics will continue.

[nomfezeko-TT]

I'll just need to wait a minute while the router attempts to reconnect to the Internet.

[Carina15]

Yes. Its gone back to flashing amber

[nomfezeko-TT]

Factory reset successfully completed?

[Carina15]

Done