Original Virgin Media equipment being referred to as "third party"

[Irene2906]

In trying to sort out connection problems with router this evening, the chat staff referred to the router as a third party device. It's the router Virgin Media supplied 12 years ago when the account was setup and before VM transferred the contract to Talk Talk.  Am I going to have problems resolving connection problems with Talk Talk because we've never been given a TT router to replace the VM router at any point?  

[Gliwmaeden2]

That Virgin router has done amazingly well, @Irene2906.

Talktalk can only offer direct help with the devices it sends out itself  - even more recent customers coming from Shell are in a similar boat.

If you have never had a Talktalk one there should be no issue about sending one out.

Also check the status of your contract  - if you are out of contract or nearing the end of a minimum term, they shouldn't charge you if you renew and order the new router then.