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Broadband help

For queries about your TalkTalk broadband service.

Original Virgin Media equipment being referred to as "third party"

Irene2906
Chatterbox
Private Message TalkTalk

on ‎05-08-2025 07:16 PM

Message 2 of 2

In trying to sort out connection problems with router this evening, the chat staff referred to the router as a third party device. It's the router Virgin Media supplied 12 years ago when the account was setup and before VM transferred the contract to Talk Talk.  Am I going to have problems resolving connection problems with Talk Talk because we've never been given a TT router to replace the VM router at any point?  

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎05-08-2025 07:58 PM

Message 1 of 2

That Virgin router has done amazingly well, @Irene2906.

 

Talktalk can only offer direct help with the devices it sends out itself  - even more recent customers coming from Shell are in a similar boat.

 

If you have never had a Talktalk one there should be no issue about sending one out.

 

Also check the status of your contract  - if you are out of contract or nearing the end of a minimum term, they shouldn't charge you if you renew and order the new router then.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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