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Broadband help

For queries about your TalkTalk broadband service.

House move

Niamhmac98
Chatterbox
Private Message TalkTalk

on ‎11-12-2024 06:41 PM

Message 22 of 22

I’m moving house on Saturday and for the life of me I cannot get through to talk to anyone, I have phoned several times and not managed to speak to someone. I have tried the online form and it doesn’t work and I’ve also been having a text conversation which has taken all day and not gone anywhere. I need my fibre moved on Saturday otherwise I’m going to need to cancel! Can someone help me 

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21 REPLIES 21

fr8ys
Community Star
Private Message TalkTalk

on ‎11-12-2024 06:50 PM

Message 21 of 22

Not on here unfortunately.

 

You need to give a minimum of 14 days notice for a swap.

 

You'd be best phoning now.

 

Details can be found here including the phone number.

 

https://community.talktalk.co.uk/t5/Articles/Home-move/ta-p/2205259

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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