House move

[Niamhmac98]

I’m moving house on Saturday and for the life of me I cannot get through to talk to anyone, I have phoned several times and not managed to speak to someone. I have tried the online form and it doesn’t work and I’ve also been having a text conversation which has taken all day and not gone anywhere. I need my fibre moved on Saturday otherwise I’m going to need to cancel! Can someone help me 

[ferguson]

Fair enough, but you have only posted here today. I am not familiar with any specific arrangements for City Fibre I'm afraid. The support team here will do what they can to guide you when they are back online tomorrow, it will help them if you make sure that your personal details including TalkTalk account number are complete on your community profile (click here).

[Niamhmac98]

What is FTTC? There is already fibre cables installed by BT as it is a new build

[Gliwmaeden2]

If it's not a straightforward FTTC service but involving Full Fibre to the premises, @Niamhmac98, it's bound to take longer.

Even with FTTC, Talktalk doesn't necessarily supply absolutely everywhere. Much more complex getting set up for FTTP, and a wider range of infrastructure engineers. It will take more time.

[Niamhmac98]

I think you misunderstood I don’t expect them to sort it within 3 days I’ve just been needing it booked for Saturday but it’s more of the fact I’ve been trying for over a week knowing the notice you need to give to actually speak to someone and nothing has been done and I’ve now been told TalkTalk can’t even deal with it I need to go through cityfibre. 

[ferguson]

There is no way you can expect TalkTalk, or anyone else for that matter, to get a service up and running at a new address with 3 days notice. Which number have you been trying? The correct one is 0345 172 0088. They will be closed now anyway, open again from 9:00am tomorrow.

[Niamhmac98]

I have tried doing it through the link, it doesn’t work and the number it gives to phone and do it doesn’t work either it says it’s no longer in use. I’ve tried everything for days now 😞

[fr8ys]

Not on here unfortunately.

You need to give a minimum of 14 days notice for a swap.

You'd be best phoning now.

Details can be found here including the phone number.

https://community.talktalk.co.uk/t5/Articles/Home-move/ta-p/2205259