How To Get A New Router Without Waiting For An Engineer

[N&PBray]

Hi,

Our broadband has gone down this afternoon.  We have done all tests/reboots/resets several times all to no avail.  Have just come off online chat where line tests and reboots were done again, all showing no errors on any of the lines, so for me the fault is with the router, but have been told have to wait until the 9th for an engineer to come out, meaning 7 days without internet.

Is there any other way to get a new router sent out quicker.

Many thanks

N and P

[Karl-TalkTalk]

Hi @N&PBray 

Do you still need assistance ?

Thanks  

Karl. 

[Gliwmaeden2]

@N&PBray did you get the cancellation of the appointment put through before noon?

 

See the link I posted in my first reply. Was your appointment still the 9th?

[N&PBray]

Hi Debbie,

The new router has arrived and seems to be working.

We need to cancel an engineer appointment scheduled.

Cheers

[Debbie-TalkTalk]

Hi @N&PBray 

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie

[N&PBray]

Cheers Debbie.

This should now be on there.

[N&PBray]

Cheers Debbie.

This should now be on there.

[Debbie-TalkTalk]

Hi @N&PBray 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then order the replacement router for you.

Thanks

Debbie

[Gliwmaeden2]

Staff will be back on here from Monday, @N&PBray .

They usually get a router out to reach you in a couple of days, so before the 9th

But if that solves the problem, you'll need to have a margin of time to cancel the engineer appointment as if you leave it too late, there's a charge. 

Take a careful look here:

https://community.talktalk.co.uk/t5/Articles/Engineer-charges/ta-p/2207291