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Broadband help

For queries about your TalkTalk broadband service.

Replacement router arrived broken

FarmingMartin
Team Player
Private Message TalkTalk
Message 5 of 5

I have recieved a replacement router today and on unpacking it I have found the stand to be broken. What do I do about getting it replaced?

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4 REPLIES 4

Message 1 of 5

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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FarmingMartin
Team Player
Private Message TalkTalk
Message 2 of 5

Thank you

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Karl-TalkTalk
Support Team
Staff
Private Message
Message 3 of 5

Hi @FarmingMartin 

 

I'll send out a replacement.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 4 of 5

They'll have to replace the whole thing, @FarmingMartin.

 

You'll need to return the broken one in a returns bag, which staff will supply, if you can't see one in the box it came in.

 

Staff will respond during the day, Monday to Friday. 

Gliwmaeden2, a fellow customer.
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