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Broadband help

For queries about your TalkTalk broadband service.

2.4G

yvonnecon
First Timer
Private Message TalkTalk

on ‎08-08-2024 05:08 PM

Message 4 of 4

im trying to access the 2.4G on WiFi. I spent over 2 hours being sent in circles by TalkTalk chat. Essentially my router password isn't working and Ian on chat coulnt get it to work but wouldn't offer any further help 

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3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎09-08-2024 08:37 AM

Message 1 of 4

Hi @yvonnecon 

 

Can you confirm you are trying to access with the router password rather than the Wi-Fi password ?

 

Thanks  

Karl. 

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blodwynblod
Whizz Kid
Private Message TalkTalk

on ‎08-08-2024 10:15 PM

Message 2 of 4

hi, what router are you using , when my router arrived from talktalk 2.4 was switched off in the router and I had to just switch it on on the wifi page . Your should have a card on the router with the router password if it is from talktalk. hope this helps

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ferguson
Community Star
Private Message TalkTalk

on ‎08-08-2024 05:27 PM

Message 3 of 4

Are you sure you are using your router password to login, rather than the WiFi password?

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