How do I get a new router?

[Sjxox]

I have had TalkTalk broadband for 6ish months now, however just two days ago the router has decided to pack in and constantly flash orange. All tests tried, no joy. Can anybody suggest how I go about ordering a replacement router please? 

[Debbie-TalkTalk]

Hi @Sjxox 

That's great, thanks for letting us know.

Debbie

[Sjxox]

It now works thank you, I believe it was an exterior fault 

[Michelle-TalkTalk]

Hi @Sjxox 

Just checking back in to see how you're getting on and if you still need assistance with this?

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

Has the replacement router arrived?

Thanks

Michelle

[Gliwmaeden2]

After an initial weekend and allowing Talktalk 2 working days.... it's calculated after resolution of the issue, so will also be affected by whether simply replacing the router is enough to solve the problem, @Sjxox.

See details:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

[Sjxox]

Thank you Debbie. I haven’t had internet since Saturday. I have been without internet for 4 days currently, will I be entitled to compensation? 

[Debbie-TalkTalk]

Hi @Sjxox 

I'm sorry to hear this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie