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Broadband help

For queries about your TalkTalk broadband service.

How on earth to I make contact with TalkTalk to end my contract?

John London
First Timer
Private Message
Message 6 of 6
I have been emailing, using the Live chat and phoning TalkTalk to inform them that when my contract ends 14th February 2022, that I want the service stopped and do not want to go to a rolling monthly contract.
 
How does anyone make contact with them?
 
John 
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5 REPLIES 5

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 6

Hi @John London

 

Best option would be to call the loyalty team on 03451720046 or 03451725157

 

The will be able to help.

 

Sorry for any inconvenience caused 

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Message 2 of 6

@SocialTeamJo I'm sure @John London would appreciate some contact details for the Better Value Team, a phone number or a link to their chat?

I don't work here and all my opinions are my own.
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SocialTeamJo
Support Team
Staff
Private Message
Message 3 of 6

Hi John,

 

I'm sorry to hear you're leaving us.

 

Have you spoken to our Better Value Team to place a cancellation since your last message?

 

Thanks,

Jo

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ferguson
Community Star
Private Message TalkTalk
Message 4 of 6

Details of how to cancel can be found here, bear in mind that the lines aren't open today:  

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

 

Is it your intention to leave without any service at all, or switch to another provider? If the latter, then in most cases the new provider can make all the arrangements for you. 

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Divsec
Community Star
Private Message TalkTalk
Message 5 of 6

Hi @John London sometimes it feels like a ouija board is needed, but chat would  be useful and provide a transcript, or by phone on 03451720046 (not 24 hours but usually office hours)

I don't work here and all my opinions are my own.
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