Hi @Gracieadam your options should be visible in "My account" but before accepting anything I strongly suggest a phone call to 03451720088 and using whatever tactics you chose negotiate a better deal than you are offered. If at first you don't succeed remember there is always a better deal. 🤫
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here:
How to contact TalkTalk Broadband - Help & Support.
