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How to get a replacment router?

12mreddy
First Timer
Message 4 of 4

Hello,

 

I have a fault on my Talk Talk Sagemcom router where the internet keeps dropping on each of the ethernet ports on the back of the router.

 

The wireless connections are ok, just not the wire connections.

 

If I plug directly into the open reach modem then there is no dropping of the internet. The same is the case when I have used a borrowed wireless router.

 

I have reset the router multiple times and used anouther computer but the internet connection keeps dropping.

 

I have rang customer services but they have put the phone down multiple times.

 

Any help on how I can get a replacement router would be most welcome.

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3 REPLIES 3

Message 1 of 4

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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12mreddy
First Timer
Message 2 of 4

Thanks for the quick response.

 

Eddy

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Karl-TalkTalk
Support Team
Message 3 of 4

Hi

 

I'll get a replacement out to you.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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