on 21-06-2022 09:16 PM
I think my #router is broken. I came back from a weekend away and not all my devices will connect. Amazon Echo Dot will not connect. My HP printer will not connect. My Ring doorbell will not connect. I have rebooted the router and rebooted each device but they still will not connect. iPhone and iPad will connect but some apps will not work and access is very slow
I have checked the line using online tests and everything appears ok.
How can I order a new router?
on 01-07-2022 06:55 AM
on 30-06-2022 06:59 AM
on 30-06-2022 06:38 AM
on 27-06-2022 12:58 PM
on 27-06-2022 12:40 PM
on 27-06-2022 12:32 PM
on 27-06-2022 06:46 AM
on 25-06-2022 01:45 PM
The Support Team on this community won't be around until Monday now, so you may get faster support by using the live chat or calling customer services on 0345 172 0088 over the weekend, however the Support Team here should respond to this topic early next week to help if you still need them.
on 25-06-2022 06:11 AM
Hi Debbie, many thanks for sending a router. Sadly we have been let down by Yodel (the courier). The tracking says the router has been delivered however it hasn’t. The Yodel customer service is non-existent; yesterday the phone number was in operative and the ‘chat’ function was met by ‘no operatives available’.
I have spoken to my neighbours and they have not had it delivered to them.
I am not sure where we go from here…
on 22-06-2022 06:51 AM
on 22-06-2022 06:49 AM
on 22-06-2022 05:47 AM
Many thanks. I’ve just tried a factory reset (twice). It rebooted but no change, if anything it’s actually now worse, i.e. my iPhone will connect but I can’t access this page for example through the wireless. I think my profile is complete so hopefully the talk talk people can find me on their systems.
on 21-06-2022 10:35 PM
The support team here on the community will be able to help. They may be able to run some checks, and if they did think the router was faulty they would be able to arrange a replacement for you.
Have you tried a factory reset of the router by holding in the reset switch on the back for over 10 seconds ?.
For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.
Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).
Then they will hopefully be able to respond to this post tomorrow.