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Broadband help

For queries about your TalkTalk broadband service.

Huawei-DG8041W ADSL dropping out multiple times a day.

craig_lee871
First Timer
Private Message TalkTalk

7 hours ago

Message 6 of 6

Hello,

 

I've had the Huawei-DG8041W for quite a few years and it has recently started dropping out multiple times a day and requires a reset to get the connection back. Please could I be sent a replacement?

 

Thanks

Craig

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5 REPLIES 5

Karl-TalkTalk
Support Team
Staff
Private Message
In response to craig_lee871

6 hours ago

Message 1 of 6

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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craig_lee871
First Timer
Private Message TalkTalk

6 hours ago

Message 2 of 6

Great, thanks for your help Karl.

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to craig_lee871

6 hours ago

Message 3 of 6

Hi

 

a router is on the way to you.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

craig_lee871
First Timer
Private Message TalkTalk

6 hours ago

Message 4 of 6

Thanks for the quick response Karl, I have updated my Community Profile.

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Karl-TalkTalk
Support Team
Staff
Private Message

6 hours ago

Message 5 of 6

Hi
 

Can you please update your Community Profile to include your

  • Name
  • TalkTalk Telephone number or Account number

 

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
 

Do not post any personal information, account numbers or phone numbers publicly.

 

Thanks

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
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