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Broadband help

For queries about your TalkTalk broadband service.

Inquire regarding requested order

abowsd
First Timer
Private Message

on ‎17-05-2023 12:31 PM - last edited on ‎06-06-2023 09:59 PM by

Private Message

Message 3 of 3

Hi there,
I requested broadband for my Home: XXXXX REMOVED FOR SECURITY REASONS under my email XXXXX REMOVED FOR SECURITY REASONS. 

I tried to login into my account, it says that I have no account. As well as I do not receive an email confirming my order.

Could you please let me know when it is possible to get broadband, I really need it as soon as possible.

Your help is highly appreciated

Thank you.
Mohammed.

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎07-06-2023 11:44 AM

Message 1 of 3

Hi abowsd

 

I can only find 1 order which was cancelled on the 30th May. 

 

I can only advise to place a new order.

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎06-06-2023 10:03 PM

Message 2 of 3

@abowsd, for some reason, your message didn't escalate into the queue for attention from staff. 

 

I have removed your personal information from public display. 

 

It sounds like your order hasn't been correctly processed. I would phone in or use Chat, during the day. Full details of opening hours for support are supplied on this page:

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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