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Broadband help

For queries about your TalkTalk broadband service.

Message 3 of 3

Hi there,
I requested broadband for my Home: XXXXX REMOVED FOR SECURITY REASONS under my email XXXXX REMOVED FOR SECURITY REASONS.

I tried to login into my account, it says that I have no account. As well as I do not receive an email confirming my order.

Could you please let me know when it is possible to get broadband, I really need it as soon as possible.

Your help is highly appreciated

Thank you.
Mohammed.

2 REPLIES 2

Staff

Message 1 of 3

Hi abowsd

I can only find 1 order which was cancelled on the 30th May.

I can only advise to place a new order.

Regards

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Message 2 of 3

@abowsd, for some reason, your message didn't escalate into the queue for attention from staff.

I have removed your personal information from public display.

It sounds like your order hasn't been correctly processed. I would phone in or use Chat, during the day. Full details of opening hours for support are supplied on this page:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Gliwmaeden2, a fellow customer.