Intermittant Connection, Having to Reset Constantly, Slow, Poor Stability

[laram]

For the past while I've been having internet issues, I've had to restart the router multiple times in a day, I've had slow connection, I've had to reconnect to it on the computer several times a day, and no matter what time I try to click it, I can't get access to live chat to get any help. Does live chat just not exist because none of the links I've clicked for it have worked and so I'm making this forum post in the hopes of getting help.

I've tried all the options on the dashboard for helping, changed the channel, disconnected everything else, done everything multiple times only to get to the end to be told theres nothing else the system can suggest except live chat and then the live chat button doeswn't work. Can I please have some help - that isn't the same suggestions as the automatic system please?

[Debbie-TalkTalk]

Hi laram

I'm just sending you a Private Message to confirm some details so we can arrange the engineer visit.

Thanks

Debbie

[laram]

That is the new microfilter on it yes. How do I go about sorting out a visit from an engineer? It is still dropping, I was downloading a graphics driver update last night and it was fluctuating between 1gb and 150kb a second, so I can safely say I'm not getting the speeds I'm expecting still.

[Debbie-TalkTalk]

Hi laram

Thanks for your reply. I can see that your router is already connected to the test socket.

When you connected the new router did you also use the new microfilter?

If you have tested with a different router, cable and filter at the test socket and the connection is still dropping then the next step will be an Openreach engineer visit.

[laram]

Apologies for the delay, here's a photo:

Master socket

[Debbie-TalkTalk]

Hi laram

Would it be possible to post a photo of your master socket on this thread?

[laram]

I don't actually have a phone hooked up to the landline, and I don't have a test socket it seems, only one plug in point.

[Karl-TalkTalk]

Hi

all tests are clear and no issues showing remotely.  Check the home phone line sounds clear, no noise or crackles on the line.  Also, have you tested the router directly at the 'Test Socket' if you have one ?

Thanks  

Karl. 

[laram]

I have added it in the section wih the address. Thought I'd done that already sorry

[Debbie-TalkTalk]

Hi laram

I'm sorry to hear this. Please can you add your TalkTalk landline number to your Community Profile, I can then run some further line tests.

[laram]

I have and I've been testing it out the past day or two but I still seem to be dropping connection despite the switch.

[Debbie-TalkTalk]

Hi laram

Have you received the replacement router?

[Debbie-TalkTalk]

Hi laram

Yes please.

Thanks

Debbie

[laram]

Thank you, I'll keep an eye out. Should I send the old one back when the new one arrives?

[Karl-TalkTalk]

Hi

tests are clear here, so no obvious issues with the overall connection are showing.

I've a new router on the way to you so this can be ruled out.

Karl.

[laram]

I've added these things now, hope that helps.

[Karl-TalkTalk]

Hi

So that I can locate your account on our system and pick this issue up for you, please can you add your Account number or Home phone number to your 'Community Profile'.

If you are a Full Fibre customer, please add your FTTP reference or FTTP order Number to your profile.

If you have difficulty providing the above information, please add the Account Holders name, House number and postcode to the Private Notes section that is located at the bottom of your 'Community Profile'

Thanks  

Karl.