Intermittant connection

[kwate]

Hi

For quite some time now our much needed broadband either drops out, with the red light appearing on the router or the speed varies a lot. At the moment our download speed is 9 Mbps and upload is 2 Mpbs.

Could you please help?

[Debbie-TalkTalk]

Hi kwate

Thank you 🙂

[kwate]

Thanks Debbie

I'll check to see if the router is connected to the test socket and get back to you.

[Debbie-TalkTalk]

Hi kwate

Ok thanks for confirming. Is the router at the test socket?

If you have tested with a new router, cable and filter at the test socket then the next step will be an Openreach engineer visit.

Thanks again.

Debbie

[kwate]

Hi Debbie

Thank you for getting back to me so quick.  We had a replacement router a short while ago as we were having the same problems. The speed slightly improved afterwards, but now seems to be back to the intermittent phase.

[Debbie-TalkTalk]

Hi kwate

I'm sorry to hear this.

I've completed a line test which hasn't detected any faults but I can see re connections on the line and this can affect the sync speed.

Is the router at the test socket? Have we sent you a replacement router for testing?