For queries about your TalkTalk broadband service.
on 30-12-2023 04:03 PM
I have recently experienced a problem with intermittent WiFi dropout that is becoming more frequent. When this happens and I interrogate any of my devices I get a message that says (words to the effect of) 'You are connected to the internet but there is no signal. Contact your Internet Service Provider'.
When the dropout occurs, the light on the front of the Huawei DG8041W-2.T5 router is rapidly flickering between red and white. Turning off the router and waiting 5 minutes before turning it back on clears the issue - until the next time!
Do I have a faulty router?
on 29-10-2024 12:23 PM
Sorry, I should have said that unfortunately I do not have another router that I can try.
on 29-10-2024 12:22 PM
Hello Michelle
No, none of the lights change on the router, it is a constant white. All of my devices show a very healthy connection to the router but during the drop out time if I try a search I get a message saying 'You are not connected to the internet'.
??
on 29-10-2024 12:16 PM
Hi,
Thanks for checking. Do any of the lights change on the router? Do you have an alternative router that you could test with please just to rule this out?
Michelle
on 29-10-2024 12:14 PM
Hello Michelle
Thanks for your reply. Both 'Kid Safe' and 'Homework Time' are set to 'off'.
Hope this helps.
on 29-10-2024 12:07 PM
Hi,
I'm sorry to hear this. Could you log into your My Account please and check the HomeSafe/KidSafe settings, in particular Homework Time.
Thanks
Michelle
on 29-10-2024 12:05 PM
Hello Debbie
Sorry to bother you again but I am having another problem with intermittent wifi. For the past week or so at around midday the wifi has dropped out leaving me with no internet access. After a couple of hours or so it comes back on of its own accord. During this time all of my devices are showing a healthy connection to the router, but the router is not connecting to the outside world. Whether this is due to a fault in the router (unlikely as it works fine for the rest of the day?) or something happening in the exchange I do not know.
I would be very grateful for your help in resolving this.
Many thanks.
on 29-01-2024 01:38 PM
Hi Bailey22
Ahh, it's no problem 🙂
I'm glad to hear that everything is working ok.
I have sent you a Private Message with a link to a short survey for the Community.
Thanks
Debbie
on 29-01-2024 01:35 PM
Hi Bailey22
Ahh it's no problem 🙂 I'm glad to hear that everything is working ok.
I have sent you a Private Message with a link to a short survey for the Community.
Thanks
Debbie
on 29-01-2024 01:34 PM
Hi Bailey22
Ahh it's no problem 🙂 I'm glad to hear that everything is working ok.
I have sent you a Private Message with a link to a short survey for the Community.
Thanks
Debbie
on 29-01-2024 01:32 PM
Hello Debbie
I am so sorry, I should have come back to you earlier.
I have received the new router and now have it set up. No problems so far and hopefully that is how it will continue. If I do have any problems though I will get back to you.
Many thanks for all your assistance.
on 29-01-2024 11:43 AM
Hi Bailey22
Have you received the replacement router?
on 22-01-2024 01:14 PM
Hi Bailey22
The router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Thanks
Debbie
on 22-01-2024 12:10 PM
Hello Debbie
Thank you for your reply. I had really hoped that we could have avoided this as it happens relatively infrequently. However, if you think that it could be the router that has an intermittent fault and you are happy to send a replacement then I think that would be the best option.
Thank you for your help, which is much appreciated.
on 22-01-2024 06:31 AM
Hi Bailey22
I'm really sorry to hear this.
Would you like me to send a replacement router so we can rule this out?
on 19-01-2024 02:50 PM
Hello Debbie
After all this time I really hoped that my problem was solved but unfortunately, the WiFi has just dropped out again. I was close to the router and it appeared to be rebooting even though no-one was near it or had touched it. It was initially showing an orange light, then a flickering white/red and finally a solid white. Could it be the router that has an intermittent fault? Or could it be something else?
Thanks for your help.
on 16-01-2024 06:43 AM
Hi Bailey22
That's great news, thanks for letting us know 🙂
Debbie
on 15-01-2024 06:04 PM
Hello Debbie
I am pleased to say that, fingers crossed, I have not had any further issues. If I do I will let you know.
Many thanks for your help.
on 15-01-2024 06:46 AM
on 13-01-2024 10:43 AM
I am glad it is sorted.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 13-01-2024 09:37 AM
Thanks for your reply.
Reflecting on when the problem started, I thought that it may be related to a software update. I’ve spoken to the Apple helpline they have told me what to do and the issue is now resolved.
Thank you for your offer of help.