on 03-08-2021 11:33 AM
Intermittent connection started yesterday morning and has been intermittent ever since. Drops out for 10-30secs or so then connects again for a while before dropping out. Seems to be the case in the mornings, yesterday pm was OK but it kicked off again this am. Have done all of the usual checks to no avail. Speed is also v low - 29Mb to the router on a 65Mb package.
Any suggestions / admin solutions welcome - many thanks!
on 07-09-2021 01:04 PM
on 07-09-2021 11:25 AM
on 07-09-2021 10:16 AM
I'm sorry to hear this and I will take a look now. I've run a test on the line which has detected a potential fault, however the connection looks stable and the sync speed looks consistent. Is there any noise on the voice service? What issue are you experiencing with the connection at the moment?
on 05-08-2021 11:15 AM
on 05-08-2021 08:10 AM
on 04-08-2021 12:07 PM
Thank you. I've completed another line test which is now clear - No faults detected.
Would it be possible to leave the router at the test socket for 24hrs to see how the connection compares?
on 04-08-2021 11:56 AM
on 03-08-2021 04:53 PM
Thanks for your reply.
I've completed another line test which has detected a potential fault towards the property.
Openreach are requesting that we arrange an engineer visit. Is the router currently connected at the test socket?
on 03-08-2021 01:30 PM